Hotel Info

Important information for your holiday

Check-out:until 10:30 of departure day

from 14:00 on arrival day

Main entrance:open 24 hours
The reception is open:7:00 - 22:00
Breakfast buffet:7:30 - 10:00
Bar:10:00 - 12:00 +14:00 - 22:30
Outdoor swimming pool:8:00 - 21:00


Sky-SPA (at additional cost)

Infrared cabin:10:00 - 19:30
Sun deck terrace10:00 - 19:30
Fitness room: 10:00 - 19:30
Sauna:15:00 - 19:30
Whirlpool:15:00 - 19:30



Arrival and departure

The rooms are available on arrival from 14.00.
On the day of departure please clear your room by 10.30.

Half board starts on the day of arrival from 18.30 and ends on the day of departure at 10.00 with our breakfast buffet. For early arrival with participation at the breakfast buffet you pay a supplement of € 12,00 per person (only by reservation).

Early check-in / late check-out

Only at direct request 1-2 days before arrival.
The room is available on arrival from 11:30 for an early check-in and can be used on the day of departure until 13:00 for a late check-out. Price on request. Price on request.

Sunday cleaning & housekeeping

We have decided to accommodate our housekeeping ladies, who all have small children at home and want to spend Sunday with the family, so we would like to inform you that the rooms will not be cleaned, made up or the towels changed on Sunday.

Bike Garage

Our locked and video monitored bike and motorbike garage is free for our hotel and residence guests (until it’s full).


You can pay cash, with debit card or credit card Maestro / Visa.

Early bird discount

The discount up to a maximum of 5% is valid for the price of B & B with a minimum stay of 5 nights and a booking at least 90 days prior to arrival.


We ask you not to smoke in your hotel room (It is forbidden in Italy). Thank you.

Cancellations of direct bookings of single reservations

Until one day prior to arrival: no penalty. Only for individual guest who are also the booking-owner.
For early departure: 100 % of the price of staying.

Pick-up service

If you would like to arrive by train, we would be happy to offer a free taxi service (daily 9:00- 18:00) from the train station in Ora. Just give us call at least one day before arrival and tell us when you will arrive- Thanks.


Dogs or other pets are not allowed at our hotel Markushof or Residence Aurum Arcadia.